Handbook of risk and crisis communication
Heath Robert L., O’Hair DanKniha
Citace v seznamu literatury:
HEATH, Robert L. a O’HAIR, Dan (ed.). Handbook of risk and crisis communication. Routledge communication series. London: Routledge, 2009. ISBN 9780805857788. Dostupné také z: http://www.loc.gov/catdir/toc/ecip089/2008003266.html.