The art and power of facilitation
Zavala Alice, Hass Kathleen B.Kniha
Citace v seznamu literatury:
ZAVALA, Alice a HASS, Kathleen B. The art and power of facilitation: running powerful meetings. Business analysis essential library. Vienna, VA: Management Concepts, c2008. ISBN 9781567262124. Dostupné také z: http://www.loc.gov/catdir/toc/fy0802/2007027820.html.