Public service improvement
Ashworth Rachel, Boyne George A., Entwistle TomKniha
Citace v seznamu literatury:
ASHWORTH, Rachel; BOYNE, George A. a ENTWISTLE, Tom (ed.). Public service improvement: theories and evidence. Oxford: Oxford University Press, 2010. ISBN 9780191572869. Dostupné také z: http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=379223&lang=cs&site=ehost-live&authtype=ip,shib&custid=s3936755.