Business process management applied
Poirier Charles C., Walker IanKniha
Citace v seznamu literatury:
POIRIER, Charles C. a WALKER, Ian. Business process management applied: creating the value managed enterprise. Boca Raton: J. Ross Publishing, c2005. ISBN 1932159339. Dostupné také z: http://www.loc.gov/catdir/toc/ecip0511/2005011230.html.