The quality improvement handbook
Bauer John E., Duffy Grace L., Westcott RussKniha
Citace v seznamu literatury:
BAUER, John E.; DUFFY, Grace L. a WESTCOTT, Russ. The quality improvement handbook. 2nd ed. Milwaukee, Wis.: ASQ Quality Press, 2006. ISBN 9781621980551. Dostupné také z: https://proxy.k.utb.cz/login?url=http://app.knovel.com/hotlink/toc/id:kpQIHE0003/quality_improvement_handbook_2nd_edition.