The certified manager of quality/organizational excellence handbook
Westcott RussKniha
Citace v seznamu literatury:
WESTCOTT, Russ. The certified manager of quality/organizational excellence handbook. Fourth edition. Milwaukee, Wisconsin: ASQ Quality Press, [2013]. ISBN 9781628703412. Dostupné také z: https://proxy.k.utb.cz/login?url=http://app.knovel.com/hotlink/toc/id:kpCMQOEH01/certified_manager_of_qualityorganizational_excellence_handbook_4th_edition.