Decision making in service industries
Faulín Francisco Javier, Juan Ángel A., Grasman Scott E., Fry Michael J.Kniha
Citace v seznamu literatury:
FAULÍN, Francisco Javier; JUAN, Ángel A.; GRASMAN, Scott E. a FRY, Michael J. (ed.). Decision making in service industries: a practical approach. Boca Raton: CRC Press, Taylor & Francis Group, [2013]. ISBN 9781439867341.