Managing quality service in hospitality
Ford Robert C., Sturman Michael C., Heaton Cherrill P.Kniha
Citace v seznamu literatury:
FORD, Robert C.; STURMAN, Michael C. a HEATON, Cherrill P. Managing quality service in hospitality: how organizations achieve excellence in the guest experience. Clifton Park: Delmar, Cengage Learning, [2012]. ISBN 9781439060322. Dostupné také z: http://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html.