Perfecting patient journeys
Worth Judy, Shuker Tom, Keyte Beau, Ohaus Karl, Luckman Jim, Verble David, Paluska Kirk, Nickel ToddKniha
Citace v seznamu literatury:
WORTH, Judy; SHUKER, Tom; KEYTE, Beau; OHAUS, Karl; LUCKMAN, Jim et al. Perfecting patient journeys: improving patient safety, quality, and satisfaction while building problem-solving skills. Version 1.0. Cambridge, MA: Lean Enterprise Institute, 2012. ISBN 9781934109366.