Customer relationship management (CRM) and the financial performance of small and medium enterprises in dynamic environment: An investigation in Vietnamese tourism industry
Ngo Vu MinhKniha
Citace v seznamu literatury:
NGO, Vu Minh. Customer relationship management (CRM) and the financial performance of small and medium enterprises in dynamic environment: An investigation in Vietnamese tourism industry. Zlín: Univerzita Tomáše Bati ve Zlíně, 2018. Dostupné také z: http://digilib.k.utb.cz/bitstream/handle/10563/42643/ngo_2018_dp.pdf?sequence=1&isAllowed=y.