General terms and conditions of use of the Citation PRO service

Article 1. – Introductory Provisions

1.1 These general terms and conditions (hereinafter referred to as “GTC”) define and specify the rights and obligations of the operator and user of the Citation PRO service. The Citation PRO service is available through the website

1.2 All contractual relations between the operator and the user of the Citation PRO service are governed by the legal system of the Czech Republic. Relationships not regulated by these GTC are governed by Act No. 89/2012 Coll., Civil Code, as amended, and Act No. 634/1992 Coll., on consumer protection, as amended.

1.3 The operator of the Citace PRO service is the company, s.r.o., IČ 042 22 491, with its registered office at Lidická 700/19, 602 00 Brno, registered in the commercial register maintained by the Regional Court in Brno, section C, file 88837 (hereinafter referred to as &ldquo ;operator”).

Article 2. - General Provisions

2.1 Through the Citation PRO service, the operator enables the user in particular to manage citations and their automatic generation according to selected citation styles.

2.2 The Citation PRO service entitles the registered user of the service to order and make available advanced services and add-ons (in particular, an add-on for Word, add-ons for Chrome and Firefox browsers and the Pablikado application for Android for displaying embedded full texts).

2.3 The contract is concluded when the total price indicated on the user's order is credited to the operator's bank account, and the user first acquires the right to use the service at this moment.

2.5 With an out-of-court complaint, the user can contact the Czech Trade Inspection. The Czech Trade Inspection handles out-of-court consumer complaints in the manner established by the relevant legal regulations and under the conditions specified therein.

2.6 The user pays the costs incurred when using remote communication means. These costs do not differ from the base rate. The operator does not require a deposit or similar payment.

Article 3. - Registration and User Account

3.1 Only registered users can use the Citation PRO service.

3.2 To use the Citace PRO service, the user is required to register at The minimum information required for registration is first name, last name, residential address, username and password. The username must be an existing e-mail address of the user, to which the operator is authorized to send notifications regarding the user account and orders (in particular, payment of the service for the next period, confirmation of payment of orders). Login data for the Citace PRO service also serves as login data for other services from the company, s.r.o. (e.g. Pablikado, Digitalo).

3.3 The user is obliged to provide true and complete data during registration and in case of any change, he is obliged to update them. The user is responsible for the correctness and truthfulness of personal data.

3.4 The user is not authorized to disclose his login data to third parties and to enable the use of his user account by third parties. The operator is not responsible for damage that occurs if the user discloses his login data to third parties and allows them to use his user account.

3.5 The user must not use the Citation PRO service in violation of legal regulations or in any other way that would violate legal regulations or the copyright of authors or third parties.

3.6 The operator reserves the right to cancel the user's account if the user violates his obligations arising from these GTC. A serious violation is, in particular, a violation of copyright related to the digital content made available.

3.7 Trademarks, trade names, graphic elements and design on the website are the intellectual property of the operator and may not be used in any way without its prior written consent.

3.8 The user acknowledges that access to the user account may be restricted for a necessary period of time due to maintenance or a technical defect of hardware and software equipment on the part of the operator. The operator is not responsible for damage caused by this restriction.

3.9 By registering, the user confirms that he has familiarized himself with these GTC and agrees with them.

Article 4. - Payment terms

4.1 The user is entitled to use the Citace PRO service after logging in by entering his login data in the form on the website< /p>

4.2 After paying the registration fee, the user is entitled to use all functions in the Citation PRO service, especially the add-on for Word for Windows, add-ons for Chrome and Firefox browsers, inserting full text documents and displaying them in the Pablikado application for Android. Subscription is possible for a period of one, six or twelve months.

4.3 The prices listed for each work are final for the user, are valid at the time of the order and are listed including VAT.

4.4 The user is obliged to pay the total price indicated on the order in Czech crowns. The price must be paid only to the bank account provided to the user by the operator. The following payment methods are available:

  • ThePay – fast transfer via internet banking
  • ThePay – quick payment by credit card
  • ThePay – Supercash (Czech Post, Sazka)

Article 5. – Technical requirements

5.1 To access the Citation PRO service, you must have an internet connection and an internet browser (Chrome, Firefox and Edge).

5.2 The Citation PRO service is accessible via the link after logging in.

5.3 For full functionality, the user must have the latest version of their browser installed, including all available updates. The Word add-in can only be used on Windows 10, and the user must have Microsoft Word version 2013 and higher or Office 365 available.

5.4 The operator is not responsible for damage that occurs if the technical conditions for working with the Citation PRO service and its tools are not observed.

Article 6. – Rights from defective performance

6.1 Rights and obligations arising from defective performance are governed by the relevant generally binding regulations (primarily the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code). Defective performance is understood in particular when the data file contains different digital content than what the user ordered or when the data file is damaged, incomplete or unreadable on compatible devices.

6.2 Rights from defective performance must be asserted by the user in writing via customer support (especially e-mail). In the notice of complaint, the user shall state the description of the defect he is complaining about and the order number on the basis of which the work was ordered. The user shall report defects to the operator without undue delay after discovering them.

6.3 The operator shall decide on the method of settlement of the complaint within three working days from the date of delivery of the communication about the complaint. This period does not include the reasonable time required for a professional assessment of the defect. The complaint will be dealt with no later than thirty calendar days from the date of delivery of the notification about the complaint.

Article 7. - Withdrawal from the contract

7.1 The user does not comply with § 1837 letter l) of the Civil Code entitled to withdraw from the contract.

7.2 The operator is entitled to withdraw from the contract in the event that:

  • a) the user does not pay the price according to the order in full and on time.
  • b) the user violates the regulations for the protection of copyright and other regulations for the protection of intellectual property, by which the author's works ordered by him are protected or violates other provisions of Article 3 of these GTC.

Article 8. - Protection of personal data

8.1 Users' personal data is managed in accordance with Act No. 101/2000 Coll., the Personal Data Protection Act, as amended.

8.2 The user agrees to the processing of his personal data, which is necessary for concluding a contract for the supply of digital content.

8.3 The user agrees to the use of his personal data by the operator to send commercial offers and services.

8.4 The user has the right to withdraw his consent to the processing of his personal data at any time in writing to the e-mail address of the operator.

Article 9. - Final Provisions

9.1 The user is obliged to familiarize himself with these GTC and express his agreement with them. He is obliged to follow them. These GTC are an integral part of the contract for the supply of digital content.

9.2 Violation of these GTC by the user gives the operator the right to prevent the user from further using the Citation PRO service.

9.3 These GTC can be changed by a unilateral decision of the operator. A change to the GTC will be announced on the website The user is obliged to familiarize himself with the current version of the GTC.

9.4 Relations between the operator and the user, which are not expressly regulated by these GTC, are governed by the legal order of the Czech Republic.

In Brno on April 2, 2020